Shipping policy

SHIPPING

The delivery cost for the selected countries are shown below. We do not ship to Baelaric and Canary Islands in Spain. 

 

For the rest of the countries the shipping is 50,00 €.

We offer free shipping over 200,00 € to selected countries: Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, Greece, Germany, Great Britain and North Ireland, Greece, South Ireland and Dublin, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Hungary.

The customer is responsible for the payment of import duties and taxes. STZ Group d.o.o. has no control over these costs and cannot predict them prior to shipment. Please contact your local customs office if you wish to inquire about these charges before confirming your order.

If your order requires international shipping, the package may have to be opened and inspected by customs authorities and may be subject to import duties and taxes, levied when the delivery reaches the specified destination. Products included in the same order cannot be delivered to different addresses. Delivery will be made to the address specified at the time of order. If the delivery address is in a geographically remote location, such as an outlying island or other isolated location, we may not be able to make delivery. In this case, you will be informed before we accept your order. We reserve the right not to ship to countries/regions prohibited by applicable export laws. Orders will not be delivered to PO boxes or similar addresses.

If you wish to return an item, import duties will only be refunded if they were originally included in the purchase price. If they were not included, you will need to request a refund from your local customs office.

 

PAYMENT

STZ Group d.o.o. accepts PayPal, Credit, Debit card or bank transfer. We accept cash on delivery only in Slovenia.

Your credit card will be charged at the time your order is placed. If any adjustment or cancellation takes place against your order, a refund will be issued. You will also receive an e-mail confirming that your order has been received and we've charged your credit card. When your order has been shipped, you will receive a notification e-mail containing your tracking number and a link to where your order can be tracked online.

Once you have placed an order, you can check on its status at any time at Order Tracking.

 

INTERNET TRANSACTION SECURITY

Several steps have been taken to ensure all information received from our online visitors is secure from unauthorized access and use. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.

For your own security and protection, if in the normal course of fraud control we find something suspicious regarding your order, we will call or e-mail you to verify your information.