Informativa sui rimborsi

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

We recommend that you return Products in their original packaging to ensure the necessary protection when in transit. Instructions for the return of the Product(s) will be included with the delivery package.

Depending on where you live, exercise your right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCRs). If you choose this option you will be refunded the full price for the Product(s) (subject to our Returns Policy) but will be liable for the organisation and cost of returning the Product(s) to us.

Except in relation to certain types of Products (as set out below), you may cancel a contract before your order is dispatched and up to 14 days afterwards, beginning on the day after you received the Products ("cooling-off period").

 Returned Products must conform to our returns policy below.

You have a legal obligation to take reasonable care of the products while they are in your possession, and you must return them in the same condition in which you receive them (except to the extent reasonably necessary to examine them). This includes the following guidelines:

  • Products should be returned unworn (other than to try them on), unwashed, undamaged and unused with their original tags and warranty seal;
  • footwear and accessories should be returned in the original boxes provided and inside a protective shipping box;
  • if the Product comes with a security tag this should be left on;
  • hosiery should only be returned if it is unopened and is in its original package; and
  • lingerie and swimwear must only be tried on over your own lingerie garments.

If you fail to comply with the above obligations (including the conditions of return), we will not accept the return.

In case of partial return the 3x2 promo is cancelled.

 You cannot cancel a contract for the supply of any of the following Products:

  • any Products that have been personalised or made to your own bespoke specifications unless such Products were damaged or faulty when delivered to you or have been incorrectly delivered (see Returns and refunds for customised Products below for more information);
  • earrings of any type including costume or fine jewellery (see Returns and refunds of jewellery below for more information); and
  • any garments or cosmetics Products that have had a hygiene label or seal removed or broken.

 To start a return, you must clearly inform us, preferably:

  • by email at: office@stzgroup.si giving us your name, address and order reference
  • by telephone on: +386 590 986 13 Monday - Friday 9 am – 5 pm (CET)

Please note that returns will need to be sent to the following address:

STZ GROUP D.O.O.

Ljubljanska cesta 3

6000 Koper

Slovenija

 If you cancel an order (or part of an order) during the cooling off period, you must return the Product(s) within 14 days after the day on which you notify us of the cancellation and comply with the Returns Policy. All returns must bear the returns authorization number on the outside package or on the inside as specified in the Returns Policy.

If you cancel a Contract between us within the 14 day cooling-off period (see above), we will process the refund due to you as soon as possible and, in any case within 14 days after the day on which we receive the Product(s) back or if earlier, the day on which we receive evidence that you have returned the Product(s) to our returns address.

We will refund the price of the Product(s) in full (subject to any rejection of return we are entitled to make due to your use of or damage to the Product(s)), excluding the cost of standard delivery (unless the items were faulty or incorrect). Where the Product(s) is faulty or incorrect we will bear the cost of return or refund such costs to you. We reserve the right to refuse returns that do not comply with the Returns Policy. We will not refund your cost of returning the Product(s) to us, and you are responsible for those costs. We will refund any money received from you using the same method originally used by you to pay for your purchase, unless agreed otherwise. Refunds will be made as soon as the returned items have been checked and accepted. If you paid for the order by credit card, the refund will be made within 14 days and will appear on your next statement. Exchanges are possible within the EU for an alternative size or colour.

 


DAMAGES AND ISSUES


Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


REFUNDS


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at office@stzgroup.si.